> For the complete documentation index, see [llms.txt](https://developers.make.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.make.com/white-label-documentation/manage-the-end-user-life-cycle/deprovisioning.md). # Deprovisioning When you need to deprovision a customer from your instance, using Make API allows you to automate the process and offers more functionality than the Administration interface. The recommended procedure is to set all consumables to 0 and give the customer limited access to the organization. This way preserves their scenarios and data in the event that the customer decides to subscribe again. 1. Use the license object to set operations and other consumables to 0 or the minimum value. This configuration freezes the organization and its scenarios while allowing former customers to have access to their data stores and other assets associated with their organization. 2. Transfer organization ownership to a dummy owner that you create. Reassign the end user to a role with limited access, such as member. This step limits the former customer's permission privileges while preserving their data and other assets for later use if the customer returns. You can verify the deprovisioned user's access by using the **Login as user** feature on **Administration > Users > Detail**. Once you click **Login as user**, you immediately see that user's dashboard. You can edit the deprovisioned user's notification settings so they do not receive notification emails. To return to Administration, you need to log out as the user and then log in with your credentials. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://developers.make.com/white-label-documentation/manage-the-end-user-life-cycle/deprovisioning.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.